General Terms & Conditions

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GTC digital products (B2C)

Vers. 8.0, 19.06.2026

General Terms & Conditions (GTC)

§ 1 Scope of application

1. These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply to all contracts concluded via the online store between Candleux.com, Achille Granita, 5 Happiness Street, Business Bay, Dubai, United Arab Emirates, 0800 800 800, Support@candlux.com (hereinafter referred to as "Provider") and the customers (hereinafter referred to as "Customer").

2. The GTC apply both to consumers pursuant to Section 13 BGB and to entrepreneurs pursuant to Section 14 BGB.

3. The Customer is a consumer insofar as the purpose of the ordered products and services cannot be predominantly attributed to his commercial or independent professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or independent professional activity.

4. The version of the GTC valid at the time the contract is concluded shall apply. The GTC shall also apply to all future business relationships, even if they are not expressly agreed again.

5. Deviating terms and conditions of the Customer shall not be accepted. This also applies if the Provider does not expressly object to their inclusion.

§ 2 Customer account

1. To purchase and download digital products, Customers must create a simple customer account free of charge. To do so, they enter their name and e-mail address in the registration form, choose a password of their choice and accept these GTC. Further data can be entered on the personal profile page after the customer account has been created. Each Customer may only register once. The Customer must be of legal age to open a customer account.

2. After submitting the completed registration form, the Customer receives an automatically generated e-mail containing a hyperlink that can be used for authentication.

3. The Customer is obliged to choose a sufficiently secure password and to keep it secret. As soon as the Customer becomes aware or should have become aware that his password is accessible to a third party, he must change the password immediately.

§ 3 Conclusion of contract

1. The presentation and advertising of products in the online store do not constitute a binding offer to conclude a purchase contract.

2. The Customer can select products from the Provider‘s range, in particular 1, and collect them in a so-called shopping cart by clicking on the button "add to cart". By clicking on the button "order subject to payment", the Customer submits a binding request to purchase the products in the shopping cart . Before submitting the order, the Customer can change and view the data at any time. However, the application can only be submitted and transmitted if the Customer has accepted these terms and conditions by clicking on the button "Accept terms and conditions" and has thereby included them in his application.

3. The Provider then sends the Customer an automatic confirmation of receipt by e-mail, in which the Customer's order is listed again and which the Customer can print out using the "Print" function. The automatic confirmation of receipt merely documents that the Customer's order has been received by the Provider and does not constitute acceptance of the application. The contract is only concluded when the Provider issues a declaration of acceptance, which is sent in a separate e-mail (order confirmation). In this e-mail or in a separate e-mail, but at the latest upon delivery of the products, the contract text (consisting of the order, GTC and order confirmation) is sent to the Customer by the Provider on a permanent data carrier (e-mail or paper printout) (contract confirmation). The text of the contract is stored in compliance with data protection regulations.

4. The contract is concluded in English.

§ 4 Delivery and availability of products

1. If no delivery time is specified in the online store, the digital product is immediately available for download, subject to prior payment of the purchase price.

2. If online delivery is not possible at the time of the Customer's order, the Provider shall inform the Customer of this immediately in the order confirmation. If the product is permanently unavailable, the Provider shall refrain from issuing a declaration of acceptance. In this case, a contract is not concluded.

3. If the product designated by the Customer in the order is only temporarily unavailable, the Provider shall also inform the Customer of this immediately in the order confirmation.

4. Digital products are made available to the Customer via download through the customer account.

§ 5 Prices and payment modalities

1. All prices stated on the Provider‘s website are final prices including the applicable statutory VAT.

2. The Customer can pay using the payment methods listed in the online store.

3. Payment on account is only possible for new Customers for their first order up to an order value of USD.

4. The Customer can change the payment method saved in his customer account at any time.

5. Payment of the purchase price is due immediately upon conclusion of the contract. If the due date for payment is determined by the calendar, the Customer is already in default by missing the deadline. In this case, the Customer shall pay the Provider interest on arrears for the year at a rate of 5 percentage points above the base interest rate if the Customer has placed the order as a consumer, and interest on arrears at a rate of 9 percentage points above the base interest rate if the Customer has placed the order as an entrepreneur.

6. The Customer’s obligation to pay late payment interest does not preclude the Provider from claiming further damages resulting from the delay.

§ 6 Right of use

1. The Customer does not acquire ownership of digital content, but a simple, non-transferable right to use the digital content offered for exclusively personal use in the manner offered in each case.

2. The Customer is entitled to download the purchased digital content once, to use it exclusively for personal use and to copy it to their own end devices. The Customer is not permitted to change the content or editing of digital content, copy it for third parties, make it publicly accessible, post it on the Internet or in other networks for a fee or free of charge, imitate it, print it, resell it or use it for commercial purposes.

3. The option to re-download digital content by the Provider is voluntary. The Provider is entitled to change, interrupt or completely discontinue the download option at any time, either temporarily or permanently. In addition, the Provider is entitled to delete individual digital content from the customer account for good cause. This is the case, for example, in the event of disputes about any legal infringements. Digital content that has already been downloaded to the Customer's own storage location is excluded from the possibility of deletion.

4. The granting of rights of use to digital content is subject to the condition precedent of full payment of the agreed purchase price.

§ 7 Warranty for material defects, guarantee, updates

1. The Provider shall be liable for material defects in accordance with the applicable statutory provisions, in particular in accordance with Sections 327d et seq. of the German Civil Code (BGB).

2. An additional guarantee only exists for the products delivered by the Provider if this was expressly stated in the order confirmation for the respective article.

3. Necessary updates (in particular function-maintaining updates and security updates) shall be made available to the Customer by the Provider or the manufacturer in accordance with Section 327f BGB. The Provider shall inform the Customer of the provision.

4. Customers are obliged to install updates that affect the security and functionality of the products.

§ 8 Liability

1. Claims for damages by the Customer are excluded. Excluded from this are claims for damages by the Customer arising from injury to life, limb or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the Provider, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.

2. In the event of a breach of material contractual obligations, the Provider shall only be liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless the Customer's claims for damages are based on injury to life, limb or health.

3. The restrictions of paragraphs (1) and (2) also apply in favor of the legal representatives and vicarious agents of the Provider if claims are asserted directly against them.

4. The limitations of liability resulting from paragraphs (1) and (2) shall not apply if the Provider has fraudulently concealed the defect or has assumed a guarantee for the quality of the product. The same applies if the Provider and the Customer have reached an agreement on the quality of the product. The provisions of the Product Liability Act remain unaffected.

§ 9 Data protection

Customers can find detailed information on data protection, in particular on the scope of the processing of their data and their legal rights, in the Provider‘s privacy policy at: https://candleux.com/Privacy Policy/

§ 10 Statutory right of withdrawal for consumers

Notice of Right of Withdrawal pursuant to EGBGB Anlage 1 zu Art. 246a § 1 Abs. 2 Satz 2

Source: BGBl. I 2013, S. 3663 – 3664

WITHDRAWAL POLICY

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date the contract is concluded.

To exercise your right of withdrawal, you must inform us, Achille Granita 5 Happiness, Business Bay, Dubai, United Arab Emirates, 0800 800 800, Support@candleux.com, of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

You may also fill out and submit the model withdrawal form or another unambiguous statement electronically on our website Candleux.com. If you make use of this option, we will immediately send you (e.g., via email) confirmation of receipt of such a withdrawal.

You may also exercise your withdrawal online at Digistore24.com. If you use this online function, we will immediately send you confirmation of receipt on a durable medium (e.g., via email) containing information regarding the content of the withdrawal notice as well as the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

The right of withdrawal expires in the case of a contract for the delivery of digital content not stored on a tangible medium if we have begun performing the contract after you

1. you have expressly agreed that we may begin performing the contract before the end of the withdrawal period, and

2. have confirmed your understanding that by giving your consent to the start of contract performance, you lose your right to withdrawal.

Sample Withdrawal Form (Source: BGBl. I 2013, S. 3665)

(If you wish to withdraw from the contract, please fill out this form and return it.)

To Candleux, Support@candleux.com, 5 Happines Street, Business Bay, Dubai, United Arab Emirates

• I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

• Ordered on (*)/received on (*)

• Name of the consumer(s)

• Address of the consumer(s)

• Signature of the consumer(s) (only for paper notifications)

• Date

§ 11 Final provisions

1. The Provider is not willing or obliged to participate in a dispute resolution procedure before a consumer arbitration board.

2. The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If the Customer has placed the order as a consumer and has his habitual residence in another country at the time of his order, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1.

3. If the Customer is an entrepreneur and has his registered office in Germany at the time of the order, the exclusive place of jurisdiction is the registered office of the Provider. Otherwise, the applicable statutory provisions shall apply to local and international jurisdiction.

4. The contract shall remain binding in its remaining parts even if individual points are legally invalid. The ineffective points shall be replaced by the statutory provisions, if any. However, if this constitutes unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.

© Right 24/7 Law Firm Schröder 6

Vers. 8.0, 19.06.2026